PIXMA MG2570S scans but won't print on macOS

[Eileen17]

Hi, I have a problem with my printer. The scanner still works well, but I don’t know why it cannot print anything, even though the ink cartridges are in place. When I try to print a document, the print job shows as "done," but the printer does not actually print.

Can someone help me?

[Ron]

Hi Eileen17!

Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA MG2570S isn't sold or supported by our team here at Canon USA.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.