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PIXMA MG2522 Persistent Paper Jam Message

Sahmto2
Apprentice

Was printing just fine and then the printer started acting like it was jammed but then I’d get an error 1000 but it had paper. Then I cleaned the rollers as best as I could because it’s kinda hard to get in there but then I tried again and now it’s flopping from paper jam error to no paper error. (Not at the same time but each time I try to print) The paper gets about a quarter down then stops like if it’s jammed. I’ve also checked if there’s anything in there and it doesn’t look like there is. Really not sure what else I can do from here

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Since you already cleaned the rollers and checked for a paper jam, I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.

If the error wont clear, the printer will require service. If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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