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I have absolutely had it with this printer. This is the second one of this exact printer and it has given me the same exact problem that made me get a replacement in the first place. First, it started printing lopsided so I took out the paper to assess. Now it is not printing at all whatsoever. It started flashing and then told me there was a paper jam even though there was no paper in the feed. Can I just get a simple solution to this. The design is so silly that you can not get into it efficiently. I am so close to throwing them both into a fire pit. Such a waste of time and money.


Product Expert
Product Expert


If there is no paper jam, I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer. 

If the error comes back, the printer will require service. If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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