PIXMA MG2520 Error Message 5B00

[pgrady1951]

I received a 5B00 message on my printer. which prompted a message low ink.  I cannot change either cartridges because the cartridge roll will not move to the center, the cartridges are stuck to the left of the printer.  I have turned it off/re-powered it but nothing happens.  I am unable to print anything.  This printer was purchased 2 years ago.  The warranty is not in effect anymore.

[Patrick]

Hi pgrady1951,

Based on your description of the issue, it would appear that your PIXMA MG2520 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monady throuigh Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.