PIXMA MG2500 Series - False Paper Jam Error

[Faith73]

Hello!! When I went to print something this morning it said that there was a paper jam. There wasn't a paper jam the paper would not go all the way down. I look and there is nothing in the way. It's just like the paper will not go down. I have tried everything it says to do. Please help!!

Thank You!!

[Tiffany]

Welcome to the Canon forum!

So that the Community can help you better, we will need to know what error message you're getting and which operating system is running on your computer (i.e. Windows or macOS and which version) Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

[Faith73]

It says Paper jam. I have tried everything. I have Windows 10. I have a MG2500 Series. It has been working fine till this morning.

Thank You!! 

[ArthurJ]

Hi,

I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.

If that does not resolve the issue, the printer would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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