PIXMA MG2120 won't pull paper in

[Surfborg]

I have a MG2120 all in one printer. I have looked all over this thing and can not find a build date. Is there a place that can decode the serial number? LFWG[xxxxx] It has gotten where it doesn't want to draw the paper into it. I've went through all the cleaning processes shown in the printer maintenance window. It helps a little bit. If I have more that 5 sheets of paper loaded, I get a "load paper" error. I think the wheels have just gotten too old.

[Serial number partially hidden to protect privacy.]

[Danny]

Thanks for letting us know what Canon product you've got. The PIXMA MG2120 is an older model introduced in 2011 which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them Monday through Friday at 1-866-443-8002.

Hope this helps!