PIXMA MG 2922, Prints but want scan to computer, help

[gg49]

I have a PIXMA MG 2922.  It prints fine but when I tried to scan some photos to my computer, I get the message,

"Cannot Communicate with scanner.  It gives several reasons why it might not be scanning, but none fit.  The scanner runs, it's just not showing up on the computer.  I've checked everything I know to check.  There is also a code that shows up:

2,157.50.  Could really use some help.  I have also received a message that says there are ports that aren't accessible due to settings, I have no idea what they're talking about, I only have 1port listed. Thanks, gg49

PS:  Forgot to add that I have windows 8.1 and a wireless modem through my cable company.  Would really appreciate any help that you can give me.  Thanks again gg49

[Jason]

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use, as well as how you have the printer connected (USB or wireless).

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[gg49]

I have Windows 8.1 and a wireless modem hookup.  Would appreciate any help you could give me. Thanks gg49

[Ramona]

Hi gg49,

If you have any antivirus or firewall software on your computer, please temporarily disable them and then attempt to scan again, as sometimes these programs can block the scanning process of the printer.  Since you are using the printer wirelessly, you will also want to ensure that the IJ Network Scanner Selector is running on your computer.  To do this, please click IJ Network Scanner Selector EX on the Start screen.  If IJ Network Scanner Selector EX is not displayed on the Start screen, select the Search charm, then search for "IJ Network Scanner Selector EX". 

If you still experience difficulty scanning, please call or email us using one of the methods on the Contact Us page for further assistance.

[mhiltonrooks]

I am having the same issue and have done everything possible outside of uninstalling and reinstalling the program. I really need my scanner. is there anything else I can do? It was working last month.

[Jason]

Hi , mhiltonrooks!

Which version of Windows or Mac are you using? Are you using the wireless or USB connection?

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[mhiltonrooks]

I am running windows 10. I always use the USB connection when I connect my laptop to it.

[Michael]

mhiltonrooks,

What errors occur when you are unable to scan from your computer with ou IJ Scan Utility program?

If immediate assistance is needed, find more help at Contact Us.

[mhiltonrooks]

It says that it's not turned on, connected or firewall is blocking. I've switched usb ports and turned off the firewall and restarted my laptop and still nothing

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.