Hi Chris-517!
So that the Community can help you better, we will need to know any error messages you're getting, and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x), as well as the way you connect to your device (USB or networked via Wi-Fi or ethernet). Any other details you'd like to give will only help the Community better understand your issue! Thanks and have a great day!
