PIXMA G7020 not printing color

[TAMoz]

I have the Pixma G7020. It will only print black and yellow. We have cleaned 5 times and done nozzle checks.

[TAMoz]

Update to my previous post.  After cleaning , nozzle flushes, and nozzle checks, I checked and there is ink all the way to the print head. It just won't print the cyan or magenta. 

[ArthurJ · Accepted solution]

Hi,

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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