PIXMA G7020 Vertical lines appearing in scans

[RMC3]

My last few scans have resulted in 4 vertical lines appearing across my documents. How do I stop this from happening?

[Stephen]

Hello!
So that the Community can help you better, we will need to know more information:
• What is the exact model of the Canon product you're using (it's usually on the top or front of the unit)?
• Do you see any error messages?
• Which version of Windows or macOS are you using?
• How do you connect to your device (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

[RMC3]

I have a G7020. There are no error messages. I use Windows 11. I connect via WiFi. Thanks.

[ArthurJ]

Hi,

It sounds like the scanning element in your printer has experienced a hardware issue. As a test, try making a copy directly from the printer. If there are lines in the print as well, there is a issue with the scanning element and the printer would need service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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