PIXMA G7020 Unable to refill ink tanks

[dailykd]

I cannot refill the ink tank on my G7020 printer. The problem is occurring with all 4 in tanks.

The ink bottles will not empty out into the ink tank. I bought new ink bottles, and they did the same thing.

[Danny]

Thanks for joining the conversation, dailykd!

So that the Community can help you better, please let us know what happens when you try to refill the ink tanks. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[dailykd]

The ink bottles will not empty out into the ink tank. I bought new ink bottles, and they did the same thing.

[ArthurJ]

Hi,

If you are using the steps HERE and the ink still does fill, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well

[hillman7]

I am unable to refill the yellow ink into tank with my Pixma G7020. I have tried your suggested solution steps

[Patrick]

Hi hillman7,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.