PIXMA G620 Gray, red, and magenta not printing

[dianai40]

Hello there, I have been trying to print some pictures of flowers and there seems to be an issue with the the gray, red, and magenta colors. Attached are pictures from the printer tape, the print head test and the picture I am trying to print. I did a regular head clean, and then a deep head clean and nothing has changed in the colors. Not sure what to doPicture trying to printWhat picture printedInk RibbonHead test print after regular clean on right and deep clean on left.

[Stephen]

Hello!

I’m sorry to hear that you’re having trouble with your printer. To help the community assist you better, we need a bit more information:

- Please verify the exact model of your printer? (It can usually be found on the top or front of the unit.)
- Are you seeing any error messages?
- Which version of Windows or macOS are you using?
- How do you connect to your printer: via USB or Wi-Fi?

Any additional details you provide will help the community better understand your issue.

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Thank you, and have a great day!

[DerrickL]

Your printer is not printing magenta during the deep cleaning. Try a nozzle check to see what that shows. If any color is still off, then I suggest you do an ink flush procedure, it removes bubbles in the tubes and gets the ink flowing again. Just so you know, it does take quite a bit of ink to do this.  Here is the procedure:

https://support.usa.canon.com/kb/s/article/ART179437