PIXMA G6020 horizontal lines

[Gui03]

I have a Canon G6020/G6010, and since it came out of the box, meaning since it was new, it has had some horizontal lines that seem to appear when the print head passes and the feeder pushes the sheet, causing overlap. This happens in standard quality mode, which should be usable, but it isn’t because of these lines. Also, in the advertisements for this brand, they say the quality is perfect and blah blah blah, but it only works in high quality, which becomes very slow because of this. If at least there was a way to adjust the feeder alignment, but you can only align vertically, horizontal alignments do not exist, i test -5 and +5 in all in alingment and NOTHING changes horizontally, only vertically. I await a solution. Firmware is updated, nozzle check is normal, and I have done various alignments and cleanings, so ink release or something like that won’t work. I have also seen several cases of this problem with this model and other Canon models. I would like a solution, please. Thank you.

The lines is more evident in BK mode

Images here ⬇️

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[normadel]

Can't tell what lines you are seeing from these samples.

[Gui03]

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can you see better? In B&W mode is more evident

[normadel]

Yes, I see them now. You should ask Canon Support (which is not what this forum is) if these lines are expected in standard mode. The word "usable" is subjective. This could be perfectly usable as an alternative to High Quality's slower printing using more ink.

[Gui03]

I will ask support, theoretically this is not expected in standard mode because I had an Epson before and it didn’t do this even in draft mode, and even with this problem it is perfect for texts, the problem is when there is an image along with it, thank you for help 🙂

[ajasmim]

Eu sou do Brasil e comprei esta impressora agora em maio de 2025. Nesta impressora ela apresenta exatamente a mesma característica da tua impressora, linhas horizontais no modo padrão. Para mim, este tipo de defeito de linhas horizontais não são aceitáveis. Vou tentar entrar em contato com o suporte para tentar verificar isso. Obrigado por compartilhar.

[egemes2026]

This is a year old. Did you find out anything? I just bought this printer and mine is doing the same thing...right outta the box????

[DerrickL]

Since it is new, the print heads need to be used a bit I bet, print a test page to fill the head with ink. I provided the one I use to test my IP8720 photo printer. 

[egemes2026]

Still the same result. Like the original poster said...the lines do not appear when you print high quality. I am a crafter and trying to print borderless on cardstock. I don't what it is with printers nowadays...GEEZ. I had an HP 2 years ago and it lasted me 4 years until it crapped out on me. This is the 3rd printer I've bought since. Not anymore...POS!