PIXMA G4210 False paper jam after firmware update

[nomaddome]

I have a Pixma G4210 multi-function printer.  I ran a firmware update today.  Afterwards, I have a 1300 error code claiming there is a paper jam.  There is no paper jam.

I'm not finding any support for this on the canon site and am getting frustrated.

[ArthurJ]

Hi,

I recommend reaching out to Canon support for real time support with this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.