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PIXMA G3570 App printing faded colours, OK from laptop


Hi, I have the following issue with my PIXMA G3570 printer.

When I print a photo directly from my phone using the Canon PRINT App I get very faded washed out prints (below right).  Printing the same photo from my laptop I get a print quality I would expect (below left).

There are no adjustments I can see in the print app, what can I do to improve them?



Rising Star

Thanks for joining the conversation, RdoubleC!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Oops, it's a PIXMA G3570, added in the original post too. 

We appreciate the info, though we need to let you know that the PIXMA G3570 is not supported by our team here at Canon USA since that printer isn't available in this country.  If you live outside the United States, please click HERE and select your country to find support in your part of the world.  Your fellow Community members are still welcome to offer their advice.

Thanks for choosing Canon!

click here to view the press release