PIXMA G3411 White horizontal lines

[StenCanon]

We do have problems with our Pixma G3411, it prints with white horisontal lines, but only in the black.

This is a normal document.

This is what we have tried. " more than once with no change at all"

1. running from the canon IJ Printer assistant tool

Cleaning

Deep Cleaning

Print Head Alignment
Ink flush

Bottom plate Cleaning

Roller Cleaning

Then we took out the cartridge and cleaned it. 

But we do still have the same problem. Can some one please assist us what to do?

[thsb]

Hallo there. I do have the same issue. Did you find a solution to this? I would really like to know. Thank you for your time.

[SamanthaW]

Hi there,

Are you using the same printer as the original post? 

[thsb]

Thank you for the reply.

Yes, the same one. 

[SamanthaW]

Thanks for confirming that model. That appears to be a European model, so we at Canon USA don't have any resources to help with this issue. While our Community members may be able to chime in with suggestions, we are unable to offer support directly. 

For support in your region, however, please check out our Global site and select your region HERE.