PIXMA G1020 Black doesn't print

[BernieVG]

PIXMA G1020 (Deep Cleaning (Windows)

Black and white does not print.

I tried cleaning print nozzles 6 times. and printing the check pattern 6 times

The "A" part of the print nozzle pattern does not print at all.

The manual says on p44-45 that "deep cleaning" is necessary, but not tell you how do that.

HELP !!

[Danny]

Thanks for joining the conversation, BernieVG! We appreciate the info, though we need to let you know that the PIXMA G1020 is not supported by our team here at Canon USA since that printer isn't available in this country.  If you live outside the United States, please click HERE and select your country to find support in your part of the world.  Your fellow Community members are still welcome to offer their advice.

Thanks for choosing Canon!

[BernieVG]

Thinks for your reply.

I had the model # wrong - It is G1220.

Meanwhile my problem is solved (very well) -_ i called for paid support from Canon.

The problem really is that the manual, on page 45 - step 4, does not explain what to do to "clean the print head deeply". - it does not explain to use the " IJ Printer Assist Tool". 

Maybe someone could look into this manual deficiency.