PIXMA 922 Unable to pick up paper from lower tray

[sewell]

I recently purchased the PIXMA 922 and have been having issues printing.  I have put standard Staples copy paper in the lower tray.  When I go to print it will sometimes print a page or two, then it gives me "Support Code 1008" error saying there is no paper.  I have to open the lower tray, readjust the paper a bit, hit ok.  At that point its about a 40% chance of printing another page or two, otherwise it thinks again and then gives the same error.  It makes it almost impossible to print anything more then a couple pages since every few pages is spending a few minutes going back and forth with the printer.  Did I get a lemon?  Is there something I missed that would make it so the printer can't pick up the paper?  Before I return the printer I wanted to try to get some assistance.

Thanks!

[tomgoins]

This was also the correct fix for me ! Thanks.

[wgbader]

This answered my question perfectly. Within 5 minutes I was able to print a document as well as ever. Thanks!

Bill

[springerrr]

Yes, I realized Chrome was sending the job to the wrong tray!!

[meka_r]

What did you do?

[meka_r]

I tried this solution over 10 times and my printer still does not work.

[WhyCanonWhy]

Is this really supposed to be this difficult. I get it 100%! It prints.....3 sheets of paper in 6 months. I'll never get this time back I've wasted with this printer. And If your wondering I'm not stumped at all, it's the printer itself that's the problem and all you can do is create a band aid or work around instead of recalling the item. My Father got this as a gift for my health issues and this has caused health issues just by owning it. Load up one tray and the other tray is an issue. You maybe print 2 sheets of paper and I guess it gives up after that as it needs to have different or the same setting with the paper size, paper tray and the software within has to be set to a different setting so it don't confuse itself and maybe just maybe you can squeeze out something. - I for sure got a Lemon and as I see thousands of posts it's seems like you either got one that works or it doesn't!

[DiogoPassarinho]

Good afternoon, 

I am currently facing the same issue and wasnt able to fix it. Is there something I should do?

Thank you so much in advance, 

Diogo 

[Patrick]

Hi WhyCanonWhy,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

[Patrick]

Hi DiogoPassarinho,

What is the exact issue that you are experiencing with your PIXMA MX922?

[Lpottenger]

My mx922 has recently been giving this error.  No matter what type of paper I load, it is unable to load paper from lower tray.  Is there any maintenance or troubleshooting I can do to fix?