PIXMA 922 Unable to pick up paper from lower tray

[sewell]

I recently purchased the PIXMA 922 and have been having issues printing.  I have put standard Staples copy paper in the lower tray.  When I go to print it will sometimes print a page or two, then it gives me "Support Code 1008" error saying there is no paper.  I have to open the lower tray, readjust the paper a bit, hit ok.  At that point its about a 40% chance of printing another page or two, otherwise it thinks again and then gives the same error.  It makes it almost impossible to print anything more then a couple pages since every few pages is spending a few minutes going back and forth with the printer.  Did I get a lemon?  Is there something I missed that would make it so the printer can't pick up the paper?  Before I return the printer I wanted to try to get some assistance.

Thanks!

[Michael · Accepted solution]

Hello sewell.

If the paper has been loaded correctly and the error persists, additional troubleshooting will have to be done to narrow down the cause of your issue.  Please contact our support group using the link below for additional assistance.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

[sewell]

Thanks Michael.  Your email support responded quickly and I have already received a replacement printer.  I appreciate the response.

[KevinG]

I have this same problem. is this a serial number specific issue or is this just a common issue with this model? If so I will just return.

[KimApollo]

I am having the same problem. Printed a few jobs now the same erroe message. Paper IS there. KevinG, did you get a responce?

[Ramona]

Hi KevinG and KimApollo,

Please remove the paper tray and ensure that the paper guides are fitting snug around the paper so that it does not have any wiggle room in the tray, then replace the tray in the printer.  Next, please perform a roller cleaning on the unit by following the steps at the link below:

PIXMA MX922 Roller Cleaning

If you still experience difficulty after performing at least three roller cleanings on the unit, the printer will require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

[Daverg]

I am having the same problem. Printer will not recognize paper in the tray at all. How do I fix this? 

[MisterHU]

I'm having the same problem. I just bought and set up the brand new printer, and it immediately gave me the message that there is no paper in the tray, even though it was full of paper. I removed a few sheets, just in case it was overloaded (though it was not loaded up to the top of the space for paper). 

It printed the one page that I needed, so I assumed maybe it just can't handle a full tray. But now it gives me the same message with this reduced amount of paper in the tray, so that doesn't seem to be the solution.

[MisterHU]

I think I may have found the problem! At least for me.

I was using Letter size paper, but the slider in the feed tray was set to A4 size, so the stack of paper was not in the right position for the rollers to make contact with it. Now that I've slid the end to LTR instead of A4, it is printing OK so far.

[ljubimov]

I believe this is primarily the driver problem. Either try the latest Canon drivers or switch to free Gutenprint. My MX922 printer started working again after I changed the driver to Gutenprint. None of the paper size tricks or reinstalling the printer worked.