PIMXA G4210 Print is Faded

[ljonesy]

Good afternoon,

I bought my printer in 2017 and had to return in 2018. Since then I have had printing issues. The print is faded when copying and printing.

I did the check nozzle, cleaning and deep cleaning several times and the print is still faded.

Please advise.

Thank you.

[ArthurJ]

Hi,

Based on the information you provided it sounds like the issue is with the print head and the printer would need to be replaced. 

Since the printer would require service or replacement, you would qualify for the Canon Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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[ljonesy]

Hi,

Can I replace the printer heads instead of buying another printer?

If not, how can I prevent this from issue in future with a new printer?