PGBK ink won’t print

[Mlynnr31]

The PGBK ink will not print. I have tried a deep clean and replaced the ink cartridge. With no results. When the test page is printed the grid lines don’t print. How do I resolve this issue

[Crista]

Hi Mlynnr31! 

Thanks for posting in the Canon Forums! 

To have a better understanding of your issue, please let everyone know what printer model you own. 
 
If this is a time-sensitive matter, our US-based technical support team can help HERE

Thanks!

[Mlynnr31]

The printer is a TS5020 all in one

[Patrick]

Hi mlynnr31,

Because performing deep cleanings did not get your PIXMA TS5020 to print correctly, your printer may need service.

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

[shadowsports]

If deep cleaning doesn't help, a new print head might be in your future.  Canon will help you determine this.  Then you can decide what direction you want to go in.