10-20-2019 09:48 PM
10-20-2019 10:51 PM
Hi Mlynnr31!
Thanks for posting in the Canon Forums!
To have a better understanding of your issue, please let everyone know what printer model you own.
If this is a time-sensitive matter, our US-based technical support team can help HERE
Thanks!
10-21-2019 06:52 AM
10-21-2019 03:41 PM
Hi mlynnr31,
Because performing deep cleanings did not get your PIXMA TS5020 to print correctly, your printer may need service.
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
10-22-2019 09:27 AM
If deep cleaning doesn't help, a new print head might be in your future. Canon will help you determine this. Then you can decide what direction you want to go in.
~Rick
Bay Area - CA
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