cancel
Showing results for 
Search instead for 
Did you mean: 

New Canon Pixma G6020 Streaking

gomesgracie
Apprentice

I just received a Canon Pixma G6020 for Christmas with the intention of making decent prints of my artwork. I followed the steps for installing the printheads and filling the ink containers, and every single print I have tried to make has narrow, horizontal lines along the top half of the image. I've tried cleaning and re-aligning the printer, and have printed from various different softwares, but no luck. I am also printing images at 300 dpi on the best quality print settings possible. I know the G6020 is not intended to be used exclusively as a photo printer, but so far this is the only roadblock I've run into. Did I just get a defective product? Are there any other things I should try?

1 REPLY 1

not_mee
Contributor

You may need to remove the print heads and check to see any gummy debris is left on the print head.  I can't see why each print head needs tape put on them, when sealed in their containers.  It's probably residue from the tape, you removed before installing. Alcohol cleaning pads to the contact points and on the print head nozzles may recover your issue. The tape covers those areas, and is a problem with ink cartridges with other makes, that cover the contacts.

Announcements
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM