My new PIXMA TS9520a is printing out red photos

[Tuffcookie]

This printer was only delivered 10-02-24.  It printed out great up until today.  Then I started getting prints like this:

At first, I thought the ink had run out so I replaced all the ink cartridges (although no warning came up that indicated I had run out). It is still printing red photos! Any idea what happened?  I do have the 4 year warranty on this printer.

[jrhoffman75]

Did your computer have an operating system update?

[shadowsports]

Greetings,

This looks remarkably like double color management.  

[jrhoffman75]

Yes. Frequently when there is an OS update the printer driver needs to be reinstalled. 

[Tuffcookie · Accepted solution]

Evidently, the ink cartridges must have been pretty empty, the last time I used the printer, and whatever ink was left, evaporated during that time.  I tried a "clean" cycle this morning and a test print and all the colors came thru. Then, I printed a photo and everything looks like it should.  Since I installed all the ink tanks yesterday, I will keep a close eye on things.  I have always had Canon printers.  My last one was the Pixma MG8120, which I just loved.  I had that one over 10 years.

[jrhoffman75]

Glad it is resolved. Please mark thread solved.