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My computer will not recognize new Canon MG3620 printer

Froodrick
Apprentice

I just installed a new Canon MG3620 printer to replace my old MG3122 printer, However, my computer will not recognize it. I spent 4 hours trying to make it work. I downloaded new drivers, but nothing works.  Does anyone have any ideas?

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Froodrick,

Are you using your PIXMA MG3620 with Windows?  Or Mac?

What version of Windows are you using?

If using a Mac, what version of OSX is installed?

Are you using your PIXMA MG3620 with a USB cable?

Or are you using your PIXMA MG3260 wirelessly?

 

 

 

 

 

 

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