My computer will not recognize new Canon MG3620 printer

[Froodrick]

I just installed a new Canon MG3620 printer to replace my old MG3122 printer, However, my computer will not recognize it. I spent 4 hours trying to make it work. I downloaded new drivers, but nothing works.  Does anyone have any ideas?

[Patrick]

Hi Froodrick,

Are you using your PIXMA MG3620 with Windows?  Or Mac?

What version of Windows are you using?

If using a Mac, what version of OSX is installed?

Are you using your PIXMA MG3620 with a USB cable?

Or are you using your PIXMA MG3260 wirelessly?