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Hazy or "wobbled" black print - PIXMA iX6820

ritnwu47
Apprentice

My PIXMA iX6820 has issues with printing blacks - they seem hazy or "wobbled," and gray rather than black.

 

It seems to mostly/just be an issue with the color black.I've done deep cleaning using the printer utility several times. I've replaced the ink with brand new ink. I've cleaned the timing strip carefully with alcohol.

 

The images below are printed at "Fine" quality on regular printing paper.

 

I'd be really grateful for any thoughts or help.

 

 

 

 

close-up.jpg

 

 

 

6820.jpg

3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi ritnwu47,

 

Cleaning the encoder will resolve this issue.  To clean the encoder, please follow the steps provided in this article:

 

https://support.usa.canon.com/kb/index?page=content&id=ART171023

 

 

 

 

 

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No dice. Did not work. Strip looks perfectly clean and brushed with alcohol and q-tip. No change. Any other ideas?

Hi Peterperla,

Please try cleaning the encoder/timing strip again.  If there is no improvement in the printout, your PIXMA iX6820 would require service.  If your PIXMA iX6820 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA iX6820 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.



 

 

 

 

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