My PIXMA MG3520 will not print.

[jacobson47]

My PIXMA MG3520 will not print when I hit "print"  I get an error message "another computer is using this printer"

Then, sometimes, when I turn the computer off and then back on, it will print the last document that I wanted printed.

[James_C]

Hello

So that the Community can help you better, we will need to know more information.

Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?
How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue

Thanks and have a great day!

[jacobson47]

Hi James, I have a Windows 10 and connect with WiFi.  I've tried turning off and unplugging the printer, but that doesn't work.

[Patrick]

Hi jacobson47,

Reinstalling will resolve this issue. To do this, please follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon MG3500 series and left click on Remove device. Repeat until all MG3500's are removed.

5. Click Close to close that window.

6. In the upper left corner, click on Control Panel (or the Back button).

7. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

8. Click once on "Canon MG3500 series MP Drivers" and then click Uninstall at the top.

9. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

10. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-s...

2. Click the Select button next to "MG3500 series MP Drivers Ver. 1.01".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "mp68-win-mg3500-1_01-ejs.exe" to begin the installation.

6. Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to print.