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My MG6820 Won't Scan

dianeinny
Apprentice

Had the hard drive in laptop replaced. Had Windows 8.1 and printer worked fine.

 

Now have Windows 10 and it prints OK but when I try to scan I get the message (on the printer screen) Processing ... Please wait momentarily but nothing happens. It then returns to the screen where I can make changes to Scan options. 

 

The printer is connected to my laptop with a USB cable.

 

I have downloaded the latest drivers. I have turned the printer on and off. I have shut down the computer and rebooted.

 

And I'm out of ideas.

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