My 5220 printer gives me a C000 error messge.

[kserven]

My Canon is an MG5220 Out of nowhere this message screen came up. It tells me to turn off computer, then turn on again. I did....same message. It says to "see the manual." Love that.

I unplugged the cables to the printer while it was off. Then turned on. No change

Plz help

Kris Serven

[Crista]

Hi kserven!

To have a better understanding of your issue, please let everyone know what operating system you are using. That way, community will be able to assist you with suggestions appropriate for your product.

Thanks!

[GALENM]

Win 8

[Patrick]

Hi Kris Serven,

The C000 error is a generic internal error code, it could mean one of many things.  To try to resolve the C000 error, please follow the following steps:

 1.  Turn off the printer and disconnect the power cord and USB cable.

 2.  Remove paper from the automatic sheet feeder (in the back).

 3.  Gently pull jammed paper out, if any.

     3-1.  If paper is visible from the ASF, use both hands to pull the paper out slowly.

     3-2.  If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

 4.  If the paper tears and a piece of that remains inside the printer, open the printer cover and remove the paper from inside the printer.

 5.  Check ASF with a bright light to check for obstructions.  Remove any if found.

 6.  Open the rear cover to check if the paper is jammed.

 7.  Pull out the cassette and check if the paper is jammed inside the cassette area.

 8.  Load paper back into the ASF or cassette.

 9.  Reconnect the power cord, turn on the printer and confirm that the Alarm light is off. (If there was any jammed paper remaining in the printer, the paper may be automatically ejected.)

If the above procedure does not resolve the C000 error, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer