Hi,
You can try a nozzle cleaning and deep cleaning. If that does not resolve the issue, the print head may be bad, or the printer is not compatible with your operating system. If you are running Windows, the last driver made for the printer was for Windows 7.
You do qualify for the Canon Upgrade Program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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