My printer has a triangular icon lit up in yellow on the right side of the top of the printer. The icon has a lightning bolt-looking inside of it. The screen is not lit; the power button is on and I cant turn it off. I have tried unplugging for awhile, but it just comes back the same way.
You printer has experienced an internal hardware issue and would need to be replaced. You would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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