MX922 won't scan after upgrade to Mac OSx 14.0 - Sonoma

[pdiffer1957]

MX922 won't scan after upgrade to Mac OSx 14.0 - Sonoma

[Tiffany]

Welcome to the forum!

So that the Community can help you better, we will need to know which iOS version?  How are you connecting? Error message?  Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE
Thank you

[pdiffer1957]

Sonoma 14.0. 1st time I tried to scan it brought up a new screen saying no camera or imaging device available. There were add buttons but no active links on screen. Quit that rebooted MacBook Pro and down powered printer. No change. Removed printer and readded and now it doesn’t even have a scanner button option. It prints and copies fine still so clearly camera in printer still works. 

[Stephen · Accepted solution]

Thanks for posting!

While our Forum Community members are welcome to chime in, your product has been retired. Once a product is retired, official Canon support content (troubleshooting articles, user guides, how-to videos, etc.) can be removed from the Canon website. No further driver or software development will be made for this unit.

To take advantage of Canon's innovative technologies, consider contacting our Canon Upgrade Specialists at 1-866-443-8002.
Have a great day!

[pdiffer1957]

So you’re saying the problem lies with Canon software not Mac OS and I’m SOL most likely since the MX922 is retired. That’s disappointing to say the least. 

[califgrl]

Which Canon multifunction machines are compatible with Mac OS 10.14 Sonoma?

[pdiffer1957]

I guess I’ll have to upgrade sooner or later but I assure you it WON’T be a canon. 

[pdiffer1957 · Accepted solution]

Fortuitous luck has solved my issue with Mac osx upgrade. Apparently, a new app (at least new to me) has been made called Image Capture. This app contains the software needed to do scans with my MX922 that previously was part of system settings>printers and scanners. I now have it pinned to docking bar and all works as it did before. 

[DJ44]

Hey,

I was wondering why my printer will still print but will not scan in Sonoma 14.  You say it's been retired but I can still download several other "software" options on canon website.  So why the no scan feature? If you cannot answer can you direct me to customer service?

Thanks

[califgrl]

I wound up buying a new Canon printer, G3270. It does everything my old MX922 did and connects seamlessly with my 2017 iMac running Mac OS Sonoma. It also takes up less desk space and I think has a superior ink cartridge system. (Time will tell if the cartridges are less expensive or longer lasting.)