MX922 will not scan

[tr]

My new MX922 is usb connected to my desktop running windows10. I can get it to print fine. When I try to scan, I get a message that the scanner is turned off, or the usb cable is not connected. I have confirmed that the usb cable is good and also that it is connected, and the power is on.

I would appreciate any help to get my printer to scan.

Thanks

[Michael]

Hello.

Check to make sure that the correct product selection has been made in our IJ Scan Utility program.

Open the IJ Scan Utility and make sure that the standard "MX920 Series" model has been selected rather than a network version.  Then try scanning from the program.

If the error persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.