cancel
Showing results for 
Search instead for 
Did you mean: 

MX922 support code 1300 paper jam

Garner347
Apprentice
My mx922 recently started showing a jam error message after the first page prints. I have taken the cassettes out, opened the ink cartridge door and removed the rear panel roller area and there is no jam. If I turn it off and restart, same issue, one and done. I chatted with support and even ran a roller clean cycle. Support closed the chat while I was running the cycle. Still same problem. Have had it less than a year, and now shows the phantom jam every time.
1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi Garner347,

 

Since the printer is still in warranty, I recommend contacting chat again or speaking to one of the phone agents at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

 

If they are unable to resolve the issue and you still have a copy of the paper or online receipt, they can process a warranty exchange for you.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Announcements
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM