MX922 Printing Failure

[PrintProb24]

Dell XPS, Windows 10. Printer is Hardwired to computer.

Printer worked fine until a couple days ago.

Manual copy function works. So printer is mechanically fine.

Control Panel recognizes printer. Reports no errors.

Canon IJ Scan Utility works from computer to scanner and scans images back to computer.

So computer-printer connections appear to be fine.

But Can’t get printer to print from any application. Prints just stay in the queue. Until I clean them out.

(did a windows update push mess me up?)

Any help would be appreciated.

[Patrick]

Hi PrintProb24,

Please follow these steps:

1.  On your computer, please press the Windows key on your keyboard and the letter R, then let both go.

2.  In the Run window that appears, please type CONTROL and click OK.

3.  In Control Panel, click on View devices and printers.

4.  In the Printers window, click on "Add a printer" at the top.

5.  Follow the prompts in the the Add printer window to add the MX920 series printer.

6.  Once the new MX920 printer is listed in the Printers window, please attempt to print.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[PrintProb24]

Hi Patrick,

Thanks for your response and sorry for the delay. Before I received your response I Changed the Ports from CNBJN…..Canon BJ Network Port …. TO….USB003.

This got everything working except printer was grayed out in control panel and wouldn’t work with any wi-fi devices, only direct cable.  

 But, MUCH Bigger problems now. A few days ago I got the B200 error which I have fixed several times, but that was followed by the dreaded 1403 error.

Have read and tried everything on this forum and countless google searches and YouTubes. Nothing works. Cleaned the printhead, tried an old printhead, bought a new printhead…nothing works.

I have since removed the greyed out printer. Canon utilities wasn’t recognizing the name and now control panel only show Canon MX920 series Fax.

Last ditch effort...Thinking I will do a complete uninstall/reinstall. Happen to know if this will wipe My Image Garden docs?

This is my 3rd mx922 and they have typically gone down this way. Works perfect one day and the next day it is done, and no way to even try some of the internal cleaning solutions (not that they would help). I have only continue with this printer because I like the ability to print directly on DVDs and have things saved in Canon Image Garden.

Any tips?/ Advice? Before I go shopping…

Thanks