MX870 printer alarm light on constantly - no error message

[rkkubista]

The alarm light on my MX870 printer is constantly on.  The LCD is blank and none of the buttons work.  This includes the  power button.  I have unplugged the printer for more than 10 minutes and get the same state when the printer is plugged back in.  The printer was in the midst of printing a document when it went into this state.  Any suggestions for getting it working again would be welcome. 

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[funmike]

I have the same issue and can find no response or result to the following post:

The alarm light on my MX870 printer is constantly on.  The LCD is blank and none of the buttons work.  This includes the  power button.  I have unplugged the printer for more than 10 minutes and get the same state when the printer is plugged back in.  The printer was in the midst of printing a document when it went into this state.  Any suggestions for getting it working again would be welcome. 

[funmike]

In fact I cannot find the contact us link referred to.

[Stephen]

Hello, funmike!

The words "Contact Us" in the above post are the link. If you're in the USA, you're welcome to reach out to Support at 1-800-OK-CANON (800-652-2666) weekdays. 

If you're outside of the USA, please click HERE to reach out to Canon in your country/region for support options.

We hope this helps! 

[NYC729]

Just called support "that product is only supported online!!!!!!!"  here I go looking for an answer.

[NYC729]

just called support.  recorded message saying that Mx870 no longer supported.  Only supported online..can't find solution.  Please help

[ArthurJ]

Hi NYC729,

I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer and let it sit for 60 seconds. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.

If this does not clear the alarm light, the printer has experienced an internal hardware issue.

Please be advised repair service is no longer available for this product. However, in appreciation of your continued loyalty, we understand your immediate needs, and would like to offer you our Canon Upgrade Program.

This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. We will also include free ground shipping with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.

[NYC729]

thank you, I did try that and it didn't work...so I will take you up on your offer of the upgrade for a discount.  Very much appreciated.  I will call shortly.  And thank you for getting back to me so promptly.

Have a Happy and Healthy New Year