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MX492 printer not detected but not online

gwadam1
Apprentice

Have had recurring problem with printer saying it was offline and not printing. Have tried the power off/on, disconnected and reconnected USB cable etc, multiple times. Finally decided to remove the printer and reinstall. During the process it recognizes the printer connection (says printer is detected) but never completes the installation. So now, it's not even installed and it can't reinstall. Printing always results in "Printer is offline" error.

3 REPLIES 3

jrhoffman75
Legend
Legend

Hello.

What operating system? have you installed the latest driver?

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

Danny
Moderator
Moderator

Hi, gwadam1!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

gwadam1
Apprentice

Running Windows 10 with latest updates.

 

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