MX490 Printer Will Not Print After Firmware Update

[CSLBC]

The firmware update resolved the issue with the printer cycling.  However, since applying the update using a USB cable, my printer will not print from my wireless network despite showing that it is connected to the network.  This is very frustrating.

We also have a Series TR4500 printer that was not affected by the firmware debacle.

Please advise.

Thanks!!!

[Toie]

MX490 will not print after firmware  update.

[CSLBC]

Are you offering this as a comment or a solution to the problem that I posted?

[ArthurJ]

Hi,

I would recommend contacting our phone support team for additional assistance. They can be reached by logging into your My Canon Account and going to your support options.

To create a Canon account, please click HERE to for the Canon Account page.