MP560 won't print black ink

[Nate58]

My MP560 stopped printing black text.  Ink cartridges are full.  Test pattern prints all colors perfectly.  But when I print a doc from my PC or laptop only the colored text prints.

I've used the Utilities meno to do a clean and deep cleaning.  No help.

I've checked the print cartridges for stray bits of plastic that might keep ink from flowing.  No help.

I followed bgnewjersey's suggestion, watched this YouTube video on removing and cleaning the printhead (https://www.youtube.com/watch?v=ZheZf-vdho8) and did the cleaning.  Reinstalled and the printer still prints all colors including black on the test pattern but won't print black text when I print a document.

Any other ideas?

[OldFlyer]

ok- Thanks

[JoeP]

Ramona, I had the same problem and your fix worked.  Thanks!  However...if I understand it correctly, we will now be using all colors just to print black, use more ink, and have to feed the paper from the back?  I appreciate being able to use my printer now, but what a hassle!  And the only option seems to be to send it in for repairs which will almost assuredly cost more than the printer cost new.  Am I missing something?  Thanks

[OldFlyer]

While I'm doing the workaround(s), is it ok to allow the "clogged" cartridge to run completely dry?  

About contacting your support team-  No sarcasm intended, just being realsitic here-

If there is no other "self-help" available, could I expect any professional inspection/cleaning/repair, to cost less than the $55 dollars I paid for my MG6620 ?

Ending on a   8-:)   note-  Nice workaround post-  ‎07-26-2015.   

[JoeP]

OldFlyer, I just called suppoprt and they had me try a new cartridge...they said the refills I was using could be the problem.  I happened to have a box of new (non-Canon) refils I'd gotten off Amazon and tried the large black one.  It worked just fine.  Not sure why, but the tech thought it could be that some inks are thicker and tend to clog easier than others.  Whatever it was, it works now.  Good luck with yours.

[the_killjoy]

Eureka

I have a MP600 and have spent weeks with different inks/drivers/cleaning print heads etc without getting it to print black. Now resetting the paper type to glossy photo has solvedd the problem.

Many, many thanks

[Bridie]

Thanks so much! It's now 2018 and this info has been a godsend! 

[iris1620]

Thank you. I followed instructions and BOOM, printed. 

[canonsucks2]

this fixed my issue

[seanmacgf]

Thanks Ramona, the bypass worked. However I'm surprised Canon have not solved and fixed the original problem - why the larger black ink tank won't work. 

[Yelleen]

Oh my goodness - thanks for this solution!  I have literally been pulling my hair out trying to figure out why my canon mg7550 wouldn't print black text in either work or all of a pdf doc.  I've selected the glossy print instead and bingo it works having gone mad trying everything else!  Word docs now print black text but it's annoying that it'll only take ink from the small cartridge not the big one which I just replaced trying to solve the problem!  Weirdly though if I printed a jpeg document it printed black text perfectly but pdf I have to take a snapshot, save as a word document and it prints ok on normal settings.  It's sooooooo confusing but thank you.