07-16-2013 10:33 PM
07-20-2013 08:29 PM
Hi JAA,
If you have not done so already, I recommend unplugging the printer from the power for about 15 minutes and then plugging it back in. If this does not resolve the issue, please use the Contact Us link to get in touch with our support staff who can offer any available service options.
07-27-2013 10:44 PM
Yes I did try unplugging the printer from the power for a lengthy period of time based on other recommendations. No go.
07-31-2013 03:52 AM
Hi JAA,
Since that did not work, there is likely an issue that would require service. I would recomend using the Contact Us link to get in touch with our support staff who can provide service options.
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