MG7760 not printing text

[woodside]

I am having a problem with my MG7760 multi function printer not printing any files that have black text or black images.  The print test page shows all ink cartridges are printing perfectly. Any resets I can do? Thanks

[Ramona]

Hi woodside,

When the nozzle check pattern prints correctly from the printer, it should look like the image below, including the black grid labled PGBK as shown in (C):

If the PGBK or black grid section did not display on the printout, please try performing at least one cleaning and two deep cleanings on the printer by following the steps shown here to try and get the ink to print.  

If the ink still does not print, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.