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MG7720 began printing blank pages after a paper jam

KJMD95
Apprentice

Was printing documents on label paper on my MG7720. 3 pages printed corrected then there was a jam. Paper was removed and I restarted the printer but now all pages print blank. The machine sounds like it is printing. Cleaned the heads twice, then deep cleaned the machine. Cleaned to rollers too. Checked the ink cartridges and everything lights up there. Looked inside as far as I could and di not see and pieces of paper and the jammed paper was not torn. Ink wells are full(relatively new) and appear unblocked. There is no error message when I turn on the machine. I need my printer for a home business.

1 REPLY 1

Danny
Moderator
Moderator

Thanks for letting us know what Canon product you've got. The PIXMA MG7720 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

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