01-15-2017 04:35 PM
The black cartridge (PGBK) won't print corectly though I've adjusted the print heads meticulously. The problem remained even after I changed the cartridge for a new one and both cleaned and deep cleaned it.
Is this a hardware problem which require service or is it something that I can fix myself?
Attaching sheet #1 from the manual print head adjustment routine and a also the Nozzle Check Pattern.
Notice the distorted pattern on the Nozzle Check Pattern.
Manual print head adjustment, page 1:
Nozzle Check Pattern:
05-21-2017 04:02 PM
I have the same problem with my MG7120. Nothing except NOT using the PGBK cartridge has worked (switching paper type to high-resolution paper or matte photo). This is super slow, wasteful, and worse text quality.
Apparently its a printerhead fault that canon is refusing to acknowledge and fix. They say we're supposed to try and get a refund from where we purchased the printer. Yeah right.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.