05-04-2020 09:22 AM
Hi! Help!
I cannot get the touchscreen to work on my Canon MG6320 printer. I looked it up and I downloaded all the updates, but the firmware has an issue and gives an error that the creater has to update the update??
Turining it off for 30 seconds does not resolve the issue.
Carly
Solved! Go to Solution.
05-04-2020 11:10 AM
Finally resolved the issue with the help of customer support.
Uplug your printer from the power source. Tap the power button 6 times. Plug printer and power it up.
Who figures this stuff out? Makes zero sense, but on to my printing!
Carly
05-04-2020 11:10 AM
Finally resolved the issue with the help of customer support.
Uplug your printer from the power source. Tap the power button 6 times. Plug printer and power it up.
Who figures this stuff out? Makes zero sense, but on to my printing!
Carly
05-04-2020 11:46 AM - edited 05-04-2020 11:47 AM
Greetings,
Trying to upgrade the firmware on a non or malfunctioning device is not a good idea.
Have you tried unplugging the device from the wall outlet for a few minutes?
****Edit... just got to your post... I see you figured it out.
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.