MG6320 Print Head

[RonBF]

Does the print head come pre-installed from the factory? Mine did not and cannot for the life of me

get to install correctly.

[Karl1]

Hi RonBF,

The print head should have come pre-installed.  If it did not, you can use the following steps to install the print head:

1. Hold the center tab of the replacement print head, with the front of the print head facing down (so you can see the back of the print head (green circuit board)), and ensure the two tabs on the front, bottom corners of the print headare inserted into the rails on either side of the print head holder.
   
   
   
   
2. Now slide the replacement print head into the machine.
   As the print head slides into the holder, it will start to sit in an upright position.
   
   
   
   
3. Once the print head is seated in the print head holder, push the Head Set Lever towards the back of the machine.
   
   
   
   
4. Reinsert the ink tanks into their proper slots.
   
   
   
   
1. Insert the front end of the ink tank into the print head at a slant. Make sure that the position of the ink tank matches the label. 
   
   
   
   
2. Press on the top of the ink tank until the ink tank snaps firmly into place.  Make sure that the ink lamp lights up red.
   
   
   
   
   
5. Close the inner cover and then operation panel.
   
   

If the print head carriage returns to home position before the print head is installed, close the inner cover and operation panel and follow the instructions on the display. Then repeat step 3 to get the print head holder into the replacement position.

[nancyh]

I purchased a refurbished MG6320 through your Customer Loyalty Program and cannot get the top open far enough to install the print head. (It was NOT pre-installed.) I can see what you are saying to the previous writer, but I cannot get the top open far enough to have adequate access. 

[Patrick]

Hi nancyh,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.