cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MG5720 updated driver for OS Catalina not working?

dougp20
Apprentice

Hi there longtime Canon customer I have a MG 5720 that was working fine until I upgraded my IMac desktop 21.5 OS from Yosemite to the newer Catalina OS and now my scanner utility driver will not work now seems to be a need for new drivers update for my MG5720 to get it to work again! Be greatful for any assistance with process/steps to properly fix this and links to driver updates would be greatly appreciated.Also tried to call Canon customer service and seems you need a 10 digit authorization code or something how/where do I get this so I can call them they never had this before guess Canon customer service is not what it used to be.Thank you in advance doug

1 ACCEPTED SOLUTION

Greetings,

Upgrades like this are rarely seamless.  Expecially when significant change are made to the OS (as in this case with Apple) discontinuing 32bit software support.

 

Start by removing the printer and uninstalling all canon related softwre.  Restart.

 

Now perform a fresh install of the Catalina specific drivers.

 

You'll need the CUPS driver  (for printing) as well as the ICA driver (for scanning) for full support under 10.15.x 

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-s...

~Rick
Bay Area - CA


~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It

View solution in original post

4 REPLIES 4

Greetings,

Upgrades like this are rarely seamless.  Expecially when significant change are made to the OS (as in this case with Apple) discontinuing 32bit software support.

 

Start by removing the printer and uninstalling all canon related softwre.  Restart.

 

Now perform a fresh install of the Catalina specific drivers.

 

You'll need the CUPS driver  (for printing) as well as the ICA driver (for scanning) for full support under 10.15.x 

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-s...

~Rick
Bay Area - CA


~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It

Hey Thanks Rick for the info here,couple of questions  if I got this right just uninstall/ delete all existing Canon printer related utilities/ apps then shutdown and then restart Mac and download those drivers you have in the link here,do I need that 3rd optional driver as well that' I'm a little unclear of, my apologies for being a greenhorn on the computer here kinda hard to teach a old dog new tricks!Thanks again doug

Rick just want to say thanks again that did the trick really appreciate it! Hopefully it stays the way it's working with OS Catalina keeping my fingers crossed

Greetings,

Just the 2 I pointed out.  Anything else is optional.  

 

Glad I could help.

~Rick
Bay Area - CA


~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It
Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.