09-08-2015 04:02 PM
I have a MG5420 printer installed on win xp sp3. When I open my picture folder to print pictures, Windows Photo Wizard for downloading from a camera opens and freezes my computer. If I right click on the photo to "open with" my canon isn't listed. My Canon Mg5420 is the only printer on my computer and is listed as the default. Can anyone help. I have to be able to print pictures as evidence in a grand jury case.
09-10-2015 12:51 PM
Hello.
The issue that you described may be related to the program that is being used.
Try using our Easy-PhotoPrint EX program to print the images.
The program can be downloaded from our website at the following link:
This didn't answer your question or issue? Find more help at Contact Us.
12/18/2025: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.