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MG3620 printer will not print

Jutta
Apprentice

My printer will not print documents. i run win10 and my desktop computer is connected to the printer via USB port. the printer prints the test page just fine and cleans nozzles etc. under the maintenance menu. I checked everything from ports to reloading the software again, twice. the printer is set as default under the windows device settings. it just will not print documents. please help. very frustrating. 

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