I just bought a MG3620 last month and I am having 2 problems.
One, the printer won't stay on line, so every day I have to go and turn the printer back on before I print anything.
Two, every time I try to print something I get a message that my printer no longer accepts encrypted print jobs, which I then have to override manually.
How do I fix these issues?
To keep your PIXMA MG3620 from going offline, please follow these steps:
1. Please turn your PIXMA MG3620 on.
2. Press and hold Stop button and release it when Alarm lamp flashes 14 times.
3. Press Color Start button.
4. Press and hold Stop button and release it when Alarm lamp flashes 13 times.
5. Press Black Start button.
In regards to the printing issue, what method do you use to encrypt your print jobs?
If you attempt to print without encryption, do you get an error?
What is the exact wording of the error message that you get?
What version of Windows are you using?
If you are using a Mac, what version of OSX is installed?
Are you using your PIXMA MG3620 wirelessly?
Or with a USB cable?
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.