04-07-2021 05:54 PM - edited 04-07-2021 05:54 PM
I just got an MG3620. I downloaded both win-mg3600-1_0-jucd and m68n-win-mg3600-1_01-ea34_2 from the Canon site and completed the wireless (router) installations- the processes completed without a hitch and my PC now detects the wireless printer. However, it seems the IJ Utility will not install as the IJ window just would not come up- no QuickMenu or My Garden. I repeated the installations several times but the IJ utility just does not come up. I also installed the IJ SCAN UTILITIES and it works just fine.
Please help. What am I missing and what else do I need to do?
04-22-2021 03:18 PM
Hi BebotR,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:
https://mycanon.usa.canon.com
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